Emotional Intelligence

Course Overview

Target Audience

Your Instructor

Key Learning Objectives

Emotional Intelligence (EI) has become a vital competency in today’s organizations. It was ranked sixth in the Top 10 Skills employees will need to thrive in the workplace of the future, according to the World Economic Forum.

But what exactly is Emotional Intelligence? How does it influence your career progression, your ability to interact effectively with teams and colleagues, and what impact can it have on your physical and mental well-being?.

• Explain the concept of Emotional Intelligence and its importance.

• Understand the difference between left brain and right brain; and where Emotional Intelligence fits in.

• Appreciate the difference between Emotional Intelligence (EI) and Emotional Intelligence Quotient (EQ).

• What is the difference between “Empathy and Sympathy”, and is it possible to “keep feelings out of the workplace”?

• Explaining the five key elements for Emotional intelligence competencies that contribute to success in the workplace.

• Understand the participant’s work style and how to best work with others.

• Appreciate Emotional Intelligence as a tool for disagreeing in an agreeable way.

• Manage conflict & anger using emotional intelligence

• Understand how to become sensitive to other and how to strengthen relationships to become a “friendlier” person

Nidal Al-Bawwab

20+ Experience in Human Resources Management business

• All HR directors/ managers/ supervisors who are involved in supervising employees and providing feedback.

• All project managers to enable them monitor the progress of the project(s).

• Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees